It’s amazing that as soon as some people sit down in that passenger seat they become convinced that they are, in fact, sitting on a Royal Throne and that the call button is their sceptre with which to rule their subjects (that being us, the Crew).
Yesterday, for instance, me and Tom were tottering through the cabin with our duty free cart, offering our various duty-paid wares and what-not, when we were accosted by a woman with a mound of rubbish on her tray table that she had accumulated between herself and her two friends. It was entirely piled up on her tray table, and for the briefest moment I wondered if perhaps she was one of those arts and crafts types and was trying to build a model of the Taj Mahal.
No, it turned out she wanted us to take it away for her. Now this wouldn’t normally be much of a problem, but she’d already been quite nippy with myself and a couple of the other crew earlier on, so I wasn’t especially inclined to be too helpful.
I explained to her that I couldn’t take it from here then and there as I had nowhere to put it (I had my duty free cart with me) and that I wasn’t allowed to leave my cart unattended for safety reasons.
“Well NO ONE has been to collect in the rubbish. HE has rubbish too!!” she snapped. “He” was the poor chap across the aisle who had an empty pot of pringles and a can of beer he was still drinking from. I smiled at him sympathetically as I could tell by his face the last thing he wanted was to get drawn into anything with this woman and her friends.
I explained to her that the crew had in fact been through to collect in rubbish after we finished the bar and perhaps she had just missed it or hadn’t been finished eating when we came through. Anyway, before she could contest that (as they always do) I gave the woman one of our duty free bags and said that she could put the rubbish in that and either wait for us to come back through for rubbish, or to take it to the toilets when she next went there and pop the bag into one of those bins. Or she could even take it to the galley.
Well, you’d have thought I’d told her to sacrifice her first born! After snatching the bag out my hand she started throwing her rubbish into it in a very childlike huff.
A little while later I was passing through the cabin when a passenger seated in one of the aisle seats calls out, “Here, get me a lemonade!”
I should point out here that I often say the first thing that comes into my head (which isn’t always the moat appropriate), and on this occasion it was “Get up and get it yourself.”
I know that many of you may be horrified at this response, but he was slouched so low down in his seat and said it in such a snide voice that I really couldn’t help myself. By the by he never did follow me down for his lemonade.
Which brings us round to today’s little argument.
PAX: “My seat doesn’t recline”
Me: “No. It doesn’t. The jumpseat behind you stops it reclining.”
PAX: “This is not good enough. I want to sit there where the seat reclines.” At this he pouts behind him to two empty extra legroom seats by the second set of main doors.
Me: (having seen this coming a mile off) “I’m afraid you have to pay extra for those seats at the time of booking or at check-in, so I can’t let you sit there. However…”
PAX: “This is an outrage! This seat is not comfortable. I want a comfortable seat! I want those seats!”
Me: “As I said you can’t sit in those seats. But if you give me a…”
PAX: “No! This seat does not recline. I want one that does. You are useless!”
Me: “I see sir. Well, I was going to look and see what seats we had elsewhere in the cabin you could move but now you can just stay where you are.”
PAX: “What?”
Me: “Well if you hadn’t kept interrupting me before calling me useless I would have tried to find you a reclinable seat, but it’s pretty clear that all you want is to get the extra legroom seat. So as I just said you can stay there for the next four hours.”
PAX: “This is outrageous. How dare you…”
At this point I lost interest in his rantings and turned away from him to ask the lovely woman across the aisle, “Any drinks or snacks?”
I guess this must make me seem like an awful crew member, but it really is only he small percentile of immediately rude and obnoxious passengers who get this sort of attitude out of me. Normally I’m chatty and engaging with passengers. But theres always the few who instantly push all the wrong buttons.